Cognigy specializes in the automation of conversations, often known as voice or chatbots. The Cognigy.AI platform is available on premise and as a cloud service and enables companies to conduct conversations in natural language with their users on any channel and in any language.
Intentive is an expert in the digitalization of business processes. By integrating Cognigy voice and chatbots into our customers' platforms, we optimize customer service and product advice. Using natural language and with unbeatably fast response times, we create solutions that inspire customers and lead to lower service center costs.
Thanks to deep integration and access to the entire content repository with structured and editorial data, the bot surprises with precise answers that go far beyond simple FAQs.
This leaves time for the issues where AI does reach its limits: a smart handover with pre-qualified dialog supports service employees in offering individual solutions for tricky cases.
