Chatbots, personalization & AI

Intelligent processes for your digital platform

Personalized websites with intelligent processes use the potential of powerful algorithms and artificial neural networks - machine learning and high levels of automation make your digital offering smart, fast and efficient.

The target group-oriented real-time response based on user analyses is just one component of successful digital offerings. Context-related prioritization of content picks up the user exactly where they have their first touchpoint with the company. Intelligent search engines learn from user behavior, allowing subsequent visitors to benefit - without any editorial intervention.

Reach your goal faster: a win-win situation!

Chatbots take over the pre-qualification of user inquiries in sales, customer service and application processes. They not only reduce the workload of your employees - fast response times and targeted results also increase customer satisfaction. Companies with a complex portfolio and an international focus in particular benefit from conversational automation: regardless of language, local time and volume of inquiries, the algorithms take the strain off your call center, find relevant results accurately and learn continuously.

Analytics & Optimization

Acrolinx Content Governance supports your editorial team in implementing your content strategy
Siteimprove provides easy-to-understand insights and concrete recommendations for better conversion rates and SEO rankings

Conversational automation

Chatbots and “intelligent” FAQs reduce costs, relieve your customer service and generate satisfied customers through lightning-fast responses
The combination of human & artificial intelligence leads to surprisingly individualized consulting results that provide customers or applicants with real added value

Intelligent business processes

Backend systems and business processes in the digital platform are individual and not always standardized
Small and smart or powerful and complex: we find and implement the right approach for your requirements

AI-supported target group analysis

With the AIlon AI from our partner ERASON, companies analyze their target and customer groups algorithmically based on huge amounts of data
Compact dashboards enable well-founded strategic decisions
The AI enriches internal business processes with target group-specific data via the API

Personalization & Real Time Targeting

Personalized elements address groups or even individual users individually and increase conversion
Segment, test and experiment together with us - this is how we find out what your customers love
We provide realistic and independent advice and implement the right solution for your CMS.

Alexander DohmenManaging director at Intentive
Our digital platforms are getting smarter with intelligent solutions in a wide range of areas - continuously and without any fuss, just as you would expect from Intentive.